You must be legally entitled to claim the balance(s) for the Bank of Canada to consider your claim. The Bank will mail you a response once the information you submit below has been initially assessed. If the initial assessment confirms sufficient justification exists to move forward with the claim, the response will include a claim form. You will then need to return the completed claim form, and include any documents (i.e., proof of identity, statement of account, Last will and testament, etc.) needed to support the claim. Please see the How to Claim section for more information on the required documentation.